Reviews the advantages and benefits to an organisation by implementing ISO9901:2015
Meet Customer Requirements
A lot of companies want ISO 9001:2015 certification just to satisfy one customer requirement. Or facilitate public service tendering process. The customer says it will only do business with vendors that are certified as ISO 9001:2015 compliant, so to get and keep the business they need that certification.
The problem with this type of company is that they’re looking for a short-term payoff with no real focus on continuous improvement.
This type of company fails to understand that continued customer satisfaction is the goal of a Quality Management System
Get More Revenue and Business from New Customers
Having achieved ISO 9001:2015 certification, you can advertise your quality certification and respond to requests for quotes from companies that make ISO 9001:2015 certification. ISO 9001:2015 certification can open up new markets you were virtually unable to do business with before your certification.
Increase Customer Satisfaction with your Products and Services
Quality means far fewer complaints and doing a better job of resolving those you do. If your quality management system is working correctly, you should know what your customers expect and you should be providing it, resulting in increased customer satisfaction. An effective Quality Management will allow your organisation to achieve total customer satisfaction.
Understand, and Communicate Your Company Processes
The ISO 9001:2015 Quality Management System requires that you identify and describe your business processes using business metrics and the purpose of which is to better manage and control your business processes.
The Quality policy are aligned with the Quality objectives of your system and the KPI (Key Performance Indicators) metrics are used to understand and communicate your system’s performance relative to your quality objectives.
Improve Product Quality
A quality management system standard is all about quality of its product or service. Crosby described quality a “free” in his book. He defined it as conformance to requirements. The US statistician Juran defined it as “fitness for use”. Ed Deming believes that quality is about people and not products. He defined quality based on how efficient the management circle is in planning, implementing and making improvements in the project and quality is defined by the satisfaction of the customers.
Continually develop a more Professional Culture and Increased overall Staff Morale
Implementing an effective ISO 9001:2015 Quality Management System can empower employees. The Quality Management System will provide your staff with clear expectations (quality policy, objectives and job descriptions), the means to do their job (procedures, flowcharts and work instructions), and promote a framework for feedback on their performance (process metrics) resulting in increased company performance from a more professional staff in achieving total customer satisfaction.
Improve the Consistency of your Operations
Having standardised processes, the company will reduce overall variation in your processes is the definition of consistency. ISO9001:2015 achieves this consistency with consistent product/service to the same specifications every time.
Focus Management and Employees ISO 9001:2015 certification
The ISO 9001:2015 Quality Management System has a way to ensure the company stays focused, and that’s quality auditing. Internal audits, registration and surveillance audits.
ISO 9001:2015 certification requires that the company periodically audit its quality processes. Regular process audits conducted correctly provide the objective feedback needed to correct any deviations from the quality path and keep the company focused on its goals.
Improve Efficiency, Reduce Waste, and Save Money
An ISO 9001:2015 Quality Management System provides a framework to define standard processes within the organisation thereby reducing variability. The elimination of non-value add activities and waste will increase overall efficiency and consistent of product/services delivering best practice products/services to its customer.
Achieve International Quality Recognition
ISO 9001:2015 is a worldwide standard administered by the International Organisation for Standardization. ISO 9001 is currently in use by over one million organisations around the world.